Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") are a binding contract between you and Arrivd, LLC, a California limited liability company ("Arrivd," "we," "us," or "our"), which operates the Arrivd mobile application and the website at arrivd.ai (together, the "Service"). By downloading, accessing, or using the Service, or by clicking "I agree" (or a similar button), you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Please read Section 18 (Dispute Resolution) carefully. It requires most disputes to be resolved through individual binding arbitration and waives your right to participate in a class action.

2. Definitions

• "Account" means the account you create to use the Service.
• "Connected Account" means any third-party account (such as your Google or Gmail account) that you link to the Service.
• "Google User Data" means data obtained from Google APIs about you or your Connected Account.
• "Subscription" means a paid plan that provides access to premium features of the Service.
• "User Content" means any information, feedback, or materials you submit to or through the Service.

3. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not directed to, and may not be used by, children under 13, and we do not knowingly collect personal information from children under 13. If you permit a minor to use your Account, you are responsible for their activity and for all charges.

4. Description of the Service

Arrivd connects to your Gmail with read-only access, automatically identifies order confirmation and shipping emails, and consolidates your orders and deliveries across supported carriers and retailers into a single feed. The Service may include proactive delivery alerts, an AI-powered assistant that answers questions about your orders, and related features. Features, supported platforms, carriers, and integrations may change, expand, or be discontinued at any time.

The Service is an independent tool. Arrivd is not affiliated with, endorsed by, or sponsored by Google, any carrier, or any retailer, and we do not control and are not responsible for their services, shipments, or delivery outcomes.

5. Google Account Connection and Limited Use of Google User Data

To use core features, you authorize Arrivd to access your Gmail using read-only permissions through Google's authorized APIs. You may revoke this access at any time through your Google Account security settings at https://myaccount.google.com/permissions or by disconnecting your Connected Account in the Service.

Arrivd's access to, use of, and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we:

• use Google User Data only to provide and improve the user-facing features of the Service that are prominent in the app;
• do not sell, license, share, or transfer Google User Data to third parties for advertising, market research, credit or lending decisions, or other unrelated purposes;
• do not use Google User Data to serve advertising, including retargeting or personalized advertising;
• do not allow humans to read Google User Data except with your explicit consent for specific messages, for security purposes, or to comply with applicable law; and
• do not use Google User Data, or any data derived from it, to develop, train, or improve generalized or non-personalized AI or machine-learning models, including the AI assistant's underlying models.

Our full data practices are described in our Privacy Policy.

6. Account Registration and Security

You agree to provide accurate information when creating your Account and to keep it current. You are responsible for safeguarding your Account credentials and for all activity that occurs under your Account. Notify us promptly at support@arrivd.ai of any unauthorized use. We may suspend or terminate your Account if we reasonably believe your credentials have been compromised or these Terms have been violated.

7. Subscriptions, Automatic Renewal, Billing, and Cancellation

7.1 Subscription plans

Certain features require a paid Subscription. The current price, billing frequency (monthly or annual, as selected by you), and included features are presented to you at the point of purchase before you are charged, and may change as described below.

7.2 Automatic renewal

When you purchase a Subscription, it will automatically renew at the end of each billing period for a new period of the same length, and your payment method will be charged the then-current price, unless you cancel before the renewal date.

The renewal will continue until you cancel. By subscribing, you give your express affirmative consent to these automatic renewal terms and to recurring charges.

7.3 Free trials and promotional offers

If your Subscription begins with a free trial or promotional price, the Subscription will automatically convert to a paid Subscription at the standard price when the trial or promotional period ends, unless you cancel before then. The length of the trial or promotional period and the price you will be charged afterward are disclosed to you at sign-up before you are charged.

7.4 How to cancel

You may cancel at any time, effective at the end of the current billing period. If you purchased through the Apple App Store or Google Play, you must cancel through your Apple or Google account subscription settings, and those platforms control your billing and cancellation. If you subscribed directly from Arrivd, you may cancel online at will through your Account settings in the app, without any additional steps that obstruct cancellation. Except where required by law, payments are non-refundable and there are no refunds or credits for partial billing periods.

7.5 Price and term changes

If we change your recurring Subscription fee, we will notify you at least 7 days and no more than 30 days before the new fee takes effect, along with information on how to cancel in a form you can retain. For any Subscription with an initial term of one year or longer, or that includes a free or promotional period longer than 31 days, we will send the renewal or conversion notice within the timeframes required by law.

7.6 Reminders

For annual (or longer) Subscriptions, we will send you a reminder before renewal, disclosing the product, the frequency and amount of charges, and how to cancel.

7.7 Payment authorization

You authorize us and our third-party payment processors to charge your payment method for all applicable fees and taxes. We do not store full payment card numbers. If a charge fails, we may retry or suspend your Subscription.

8. Pre-Launch, Beta, and Free Features

Some features may be offered on a pre-release, beta, or free basis. Such features are provided "as is," may be changed or withdrawn at any time without prior notice, and may be less reliable than generally available features of the Service. We may impose or change usage limits, or begin charging for previously free features, on prospective notice to you.

9. App Store Terms

If you download the Service from the Apple App Store or Google Play, your use is also subject to that platform's terms. You acknowledge that these Terms are between you and Arrivd, not Apple or Google, and that Apple and Google are not responsible for the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

10. Acceptable Use

You agree not to:

• use the Service in violation of any law or these Terms;
• access, tamper with, or use non-public areas of the Service or our systems;
• reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• interfere with or disrupt the Service, or circumvent security or usage limits;
• use automated means to access the Service other than through our published interfaces;
• misuse Google User Data or attempt to access another user's data; or
• use the Service to build a competing product.

11. License and Intellectual Property

Subject to these Terms, Arrivd grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial purposes. Arrivd and its licensors own all rights in the Service, including all software, content, trademarks, and the Arrivd name, logo, and mascot ("Pip"). No rights are granted except as expressly stated. All rights not expressly granted are reserved.

12. User Content and Feedback

You retain ownership of your User Content. You grant Arrivd a worldwide, royalty-free license to use, host, and process your User Content solely to operate, provide, and improve the Service consistent with our Privacy Policy. If you provide feedback or suggestions, you grant Arrivd a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

13. Third-Party Services, Carriers, and Retailers

The Service relies on information from third parties, including email providers, carriers, and retailers. We do not guarantee the accuracy, timeliness, or completeness of tracking data, delivery estimates, or alerts, which depend on data we receive from these third parties. Arrivd is not responsible for lost, delayed, damaged, or misdelivered packages, or for any third party's acts or omissions. We never sell, license, share, or transfer your order data to anyone, for any purpose, except as necessary to provide the Service through the limited service providers described in our Privacy Policy or to comply with law.

14. AI Assistant

The Service may include an AI-powered assistant that generates responses about your orders and deliveries. AI output may be inaccurate or incomplete and is provided for convenience only. You should not rely on it as the sole basis for any decision, and you remain responsible for verifying important information directly with the relevant carrier or retailer.

15. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and share information, and the privacy rights available to you, including rights under the California Consumer Privacy Act (as amended). Please review it carefully.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any alert, estimate, or AI output will be accurate.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Arrivd and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or the value or delivery of any package, arising from or related to the Service. Arrivd's total liability for all claims arising out of or related to the Service will not exceed the greater of (a) the amounts you paid Arrivd in the 12 months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

18. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this Section carefully. It affects your legal rights.

18.1 Informal resolution first

Before starting arbitration, you agree to contact us at support@arrivd.ai and give us 30 days to resolve the dispute informally.

18.2 Binding arbitration

Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by JAMS under its applicable consumer rules, before a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court of competent jurisdiction.

18.3 Class action waiver

You and Arrivd agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. The arbitrator may not consolidate more than one person's claims.

18.4 Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for intellectual property or unauthorized-access claims. This Section does not require arbitration of any claim that applicable law makes non-arbitrable.

18.5 Right to opt out

You may opt out of arbitration by sending written notice to Arrivd, LLC, Sacramento, CA, or to support@arrivd.ai, within 30 days of first accepting these Terms. If you opt out, Sections 18.2 and 18.3 will not apply to you.

19. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 18, any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction.

20. Termination

You may stop using the Service and delete your Account at any time. We may suspend or terminate your access at any time if you violate these Terms, if required by law or by Google's or an app store's policies, or if we discontinue the Service. On termination, the license in Section 11 ends, and Sections 11, 12, 14, 16, 17, 18, 19, and 21 survive.

21. Changes to These Terms and the Service

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or by email before they take effect. Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those updated Terms.

We may also modify, suspend, or discontinue any part of the Service at any time.

22. Electronic Communications and Consent

You consent to receive communications from us electronically, including notices required by law, and agree that electronic communications satisfy any legal requirement that such communications be in writing. You may receive service-related and, where you have consented, promotional messages; you can opt out of promotional messages at any time, and we honor opt-out requests promptly in accordance with the federal CAN-SPAM Act.

23. California Consumer Notice

Under California Civil Code Section 1789.3, California users are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. The Service is provided by Arrivd, LLC, Sacramento, CA.

24. General

• Entire agreement. These Terms and the documents referenced in them are the entire agreement between you and Arrivd regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Contact. Questions about these Terms may be sent to support@arrivd.ai, or to Arrivd, LLC, Sacramento, CA.